Friday, June 11, 2004

Trailfinders no hidden extras

In full travmedia.com: "It is unusual in the current travel market for a client not to experience a surprise when it comes to paying, however with Trailfinders there are no hidden extras - what you are quoted is what you will pay.

Trailfinders guarantees to make good any money paid to the company by a client in the event of financial collapse of an airline, hotel, car rental operator, tour company or any other supplier. The company elected, as long ago as 1995, to enter a voluntary but binding agreement with the Civil Aviation Authority to protect clients against the financial collapse of an airline, even if that airline is in �Chapter 11�. Unlike many other travel organisers, where such insurance can cost as much as �5 per person, Trailfinders does not make a charge for this protection.

Mike Gooley, Chairman and founder of Trailfinders, can claim that none of it�s clients have ever suffered financial loss as a result financial failure under any circumstances.

Furthermore credit card surcharges, normally standard practice amongst travel organisers are never applied by Trailfinders who instead elect to bear these costs themselves, ensuring savings of up to 2.5% on bookings.

In addition, Trailfinders guarantees it will not use premium rate telephone lines or charge extra postal fees."

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