travmedia.com
"The new function on the airline’s website, ba.com, enables customers to change the date or time of their flight, upgrade class of travel and cancel and arrange a refund of their tickets. Any costs for changes are calculated instantly and are completely transparent.
Passengers can also use the system, called Manage My Booking, to a view their travel itinerary, make seat and meal requests, check in on-line and print their own boarding pass from selected airports.
“Worldwide 2.5 million changes are made after bookings are ticketed and ba.com aims to handle over 75% of these, freeing up our customer service staff to focus on more complex customer requests.”
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment