TravelMole Interview: Dinesh Dhamija, ebookers : "Mr Dhamija told TravelMole that the company would not have survived 9/11 had it not been for its India Business Process Outsourcing subsidiary Tecnovate."
Maybe the outsourcing to India isn't for customer service but the practice is commomplace. All the more reason to offer exceptional customer service with knowledgable people. Just makes others look bad and gives us a real advantage.
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