Hotel groups fail to honour web promises - 19-Apr-05.: "Hotel companies are failing to honour price guarantees on their websites, according to new research...snip
...KPMG surveyed 330 hotels in 16 countries and found that of the 142 which offered price guarantees, only 38 of them delivered on their promise when bookings were made 48 hours before departure.
UK hotels performed worse than properties in any other countries surveyed, with only 19 per cent of an undisclosed number honouring their pledge not to be beaten on price.Of all the 330 hotels surveyed, only 63 of them offered the best deals on their own websites."
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