Business Travelers Still Use Offline Travel Services: "Harris Interactive conducted a study for Travelport Corporate Solutions, Inc. to determine US business travelers' attitudes toward online and offline travel purchasing."
eyefortravel.com - Travel Distribution News, Events and Analysis: "Survey results identified key reasons why American business travellers using online services to book a trip also access offline services:
- The desire to have a person confirm what is booked online is actually booked – 49%
- While on the road or at the last minute it's too difficult to update plans online – 32%
- Online booking cannot address some specific travel needs – 29%"
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