TW Crossroads: "Will Travelocity finish in the black during second-quarter 2004? It could, said Sabre, Travelocity's parent, in a Securities and Exchange Commission document it filed June 15...
Sabre CEO Sam Gilliland said an improvement in Travelocity's bottom line was partly due to "dramatic progress from an expense perspective."
Specifically, Gilliland mentioned the outsourcing of a portion of Travelocity's customer service to call-center firm WNS -- which has operations in India -- and reduced fixed payments to portal partner, AOL. "
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