Check-It Out: Radisson Hotels & Resorts(R) Launches Hotel Industry's First Online Check-In Process: "Radisson Hotels & Resorts today announced that it has launched 'Express Yourself,' the hotel industry's first, new generation online check-in process that is now available at all its hotels and resorts in the Americas. At the core of this new expedited hotel check-in process is the ability for guests to check in via the Web at their convenience and provide preferences in advance of their arrival, eliminating a lengthy check-in process and providing more control over their hotel experience. The new system was designed to support Radisson's new brand strategy focused on identifying and enhancing key guest touch points and enabling choice.
'Express Yourself' features a three-step process.
First, guests reserve a room via any Radisson booking process (Web site, call center, hotel direct or through a travel agent).
Then, seven days prior to their visit, they will receive an e-mail inviting them to 'express' themselves by checking in at the Radisson Web site ( http://www.radisson.com ). Personal preferences might include the request for a specific room location (examples include proximity to elevators, high or low floor), high speed Internet access, enroll in the Gold Points Reward program or other special service requests.
Upon arrival, they only need to identify themselves at the front desk. They will promptly receive a key packet and hotel information -- with no waiting and no hassles. Guests can utilize Express Yourself up until 6:00 p.m. on the day of arrival and at least two hours prior to check-in"
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