Travel Manament Cos must face challenge of online bookings -

Travelmole

The growth of online bookings will be the biggest challenge and opportunity for travel management companies in 2005.

“There are big savings to be made through online bookings but our members are taking a responsible, realistic view. Corporates use travel management companies precisely because we can offer a level of service that is beyond even the most sophisticated technologies.”

Other trends for next year identified by the GBTA include:

*An increase in rail travel bookings, possibly at the expense of car rental.
*Greater focus by TMCs on winning business from small and medium-sized companies.
*Growth in short-haul travel volumes.
*An even greater emphasis on staff training.

“The general consensus seems to be that travel volumes will continue to rise in 2005,” said Mr Carlisle. “But members also agree that their corporate clients will still be keeping a close eye on costs.”